| 000 | 00531nam a2200217 454500 | ||
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| 001 | 058684 | ||
| 003 | BD-ChCU | ||
| 008 | Eng | ||
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| 040 |
_aDLC _cDLC _dBD-ChCU |
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| 100 | 1 |
_aZeithaml, Valarie A. _bBitner, Mary Jo |
|
| 245 | 1 | 0 |
_aServices Marketing _bIntegrationg customer focus across the firm |
| 250 | _a3 | ||
| 260 |
_aNew Delhi _bMcGraw - Hill _c2003 |
||
| 300 | _axx, 668 | ||
| 504 | _ax | ||
| 650 | 0 |
_aMarketing _bMarketing |
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