Timm, Paul R.    <br/><br/>
Customer Service :  
Career success through customer loyality.   R. Paul Timm   
 - 4th ed  
 - New Delhi.   Pearson Education.   2008 
 - 299pg.    
<br/><br/>Includes index(P295-299) and bibliography.  
<br/><br/><label>ISBN: </label>978 81 317 2073 8 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Service.  Customer Service. 
<br/><br/><label>Dewey Class. No.: </label>658.812/T584c