Greenberg, Paul.       <br/><br/>
CRM at the speed of light :  
social CRM strategies, tools and techniques for engaging your customers.   Paul Greenberg.  
 - 4th ed  
 - New Delhi   Tata McGraw-Hill Education   2010 
 - xxvi, 662pg.    
<br/><br/>Includes index and bibliography. 
<br/><br/><label>ISBN: </label>978 0 07 070252 3 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations - Management  Electronic Commerce 
<br/><br/><label>Dewey Class. No.: </label>658.821/G826c