TY  - BOOK
AU  - Besterfield,Dale H....(etal), x
AU  - x
TI  - Total quality management : x 
SN  - 9788131732274
U1  - 658.4014/T717  
PY  - 2011///
CY  - New Delhi
PB  - Dorling Kindersley
KW  - Total quality management
KW  - Management
ER  -